Frequently Asked Questions
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For custom cookies, please submit an order request through the Custom Orders page. Seasonal and holiday sets are available to purchase directly through the website when offered.
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Availability is limited and varies throughout the year. I recommend reaching out as early as possible (1-3 months in advance), especially for larger orders or peak seasons. Order requests are reviewed as capacity allows.
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Yes. Custom orders require a minimum quantity of two dozen.
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At this time, cookies are available for local pickup only. Local delivery may be available for large orders (10 dozen +). All orders are picked up in Dartmouth, Nova Scotia. Pickup location details are shared after an order is confirmed.
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Yes! Custom orders can be tailored to your event, within the design style selected. I’ll always confirm what’s possible before moving forward.
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Absolutely. Corporate orders are welcome and may include logos, branding, or coordinated colour palettes.
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Small changes may be possible depending on timing and availability. Once designs and quantities are finalized, changes are not guaranteed.
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Custom orders are not available during major holidays. Instead, I offer a limited number of holiday pre-order gift sets designed specifically for those occasions.
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Cookies are made in a home kitchen that may contain common allergens. While nuts are not a standard ingredient, I cannot guarantee an allergen-free environment.
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At this time, I do not offer gluten-free or dairy-free cookies. All cookies are made in a home kitchen that uses wheat, dairy, and other common allergens.
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Because orders are made to order, all sales are final. In the rare case that I’m unable to fulfill an order, a full refund will be provided.